Policies

Returns, Refunds & Shipping

Last updated July 2026

Returns

We accept returns within 2 weeks of delivery. To qualify for a return, an item must be:

• Unused and in the same condition you received it
• In its original packaging

To start a return, email support@pmereloading.com with your order number and the reason for the return. We'll send you return instructions and a shipping address.

Warranty

All mechanical parts are covered by a lifetime warranty against manufacturing defects. Electronic components (motors, controllers, switches, and other powered parts) are covered for one year from the date of delivery. After the one-year electronics window, replacement electronics are available for purchase.

Refunds

Once we receive and inspect your return, we'll notify you by email whether it's approved. Original shipping charges are non-refundable.

Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect — in that case, we cover return shipping and send a prepaid label.

Damaged, Defective, or Incorrect Items

Every unit is tested before it ships. If something still arrives damaged or defective, or you received the wrong item, email us with your order number and photos of the issue. We'll send a replacement, a prepaid return label, or a refund — whichever makes sense for the situation. Manufacturing defects outside the return window are covered under the warranty above.

Shipping

Orders ship via USPS Ground Advantage, typically arriving 1–8 business days after purchase. You'll receive a tracking number by email as soon as your order ships.

We currently ship within the United States only.

Order Not Arrived?

If tracking shows no movement for more than 7 days, or your package is marked delivered but you don't have it, contact support@pmereloading.com and we'll help track it down or send a replacement.

Contact

Questions about an order, return, or this policy — reach us at support@pmereloading.com.